Frequently Asked Questions
General
What is Kedar Darshan all about?
Kedar Darshan is your trusted online store for devotional and natural products like incense sticks, camphor, pooja essentials, and idols — all inspired by the spirit of faith and purity.
Do you have a physical store I can visit?
Currently, we are an online-only store. All products are shipped directly from our warehouse in Noida.
Are your products natural and eco-friendly?
Yes! Most of our products, including dhoop sticks and incense cones, are made using recycled flowers and are 100% charcoal-free.
Do you offer bulk or wholesale discounts?
Yes, we do accept bulk orders. Please email us at care@kedardarshan.com or WhatsApp us for pricing and details.
How do I contact customer support?
You can reach us via email at care@kedardarshan.com or WhatsApp/call on +91-9990010919 (Mon–Sat, 10 AM – 6 PM).
Shipping and Delivery
Where do you deliver?
We deliver all across India. For international orders, please contact us before placing the order.
What are the shipping charges?
Shipping is free on orders above ₹599. Orders below this amount may include a nominal shipping fee at checkout.
How long does delivery take?
Orders are usually delivered within 3–5 business days after dispatch. Remote areas may take a bit longer.
Which courier services do you use?
We ship using trusted partners like Bluedart, DTDC, XpressBees, Delhivery, Ekart, and others to ensure timely delivery.
Will I receive a tracking link?
Yes! Once your order is dispatched, you’ll receive your tracking details via SMS, WhatsApp, and Email.
Payment Queries
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Are there any extra charges for COD?
No, there are no additional COD charges, but we do call to verify COD orders before shipping.
Is it safe to shop on KedarDarshan.com?
Yes, our website is SSL-secured and powered by Shopify & Razorpay, ensuring a safe and encrypted payment experience
Returns & Refunds
What is your return policy?
You can request a return within 3 days of delivery. Returns are free and processed to your original payment method.
When will I get my refund?
Refunds are issued within 8 to 15 business days after we receive and inspect the returned product.
Can I exchange my product?
We do not offer exchanges. You can return the item and place a new order if needed.